“I love working with Jenny. She’s so good and so much fun. She loves listening and talking to people; she knows how to ask the right questions and she’s genuinely interested in the answers, so people feel heard and share their real stories. I’m always trying to think of new projects to bring her in on.”
- Space
- Listen more, talk less
- Artifacts as tools for understanding
- Emotion is a gift
- Prioritize values
- Help others envision
- Empower practical action
- If it’s not repeatable, it’s not research
- Discover by doing
- Desirability, viability, usability
- Find the story in the data
- Leverage the brain(s)
- About me
- Get in touch
- The empact collective