“I’ve been at this for over twenty years and have worked with a lot of really creative and smart people on the design side, and I’d have to say that you are the high-water mark among them.”
- Space
- Listen more, talk less
- Artifacts as tools for understanding
- Emotion is a gift
- Prioritize values
- Help others envision
- Empower practical action
- If it’s not repeatable, it’s not research
- Discover by doing
- Desirability, viability, usability
- Find the story in the data
- Leverage the brain(s)
- About me
- Get in touch
- The empact collective